Nelly
Member
Kenya Airways has announced the implementation of contactless transactions at JKIA to fight spread of Covid-19 pandemic.
In a statement on Friday, KQ said this will enhance customer, staff health and safety priorities in the wake of Covid-19 pandemic.
This service will be effective from September 1, 2021.
Chief Commercial and Customer Experience Officer Julius Thairu said the contactless transactions align with the airline’s strategy to develop sustainable business operations.
This is done through investing in innovative processes and technologies for customer safety and security throughout the customer journey.
With this, customers will be encouraged to use mobile money, credit or debit cards to make any transactions at JKIA .
This includes purchasing tickets and paying for checked-in baggage.
“We aim to keep innovating and digitising our processes to serve our customers faster and more efficiently to minimise future disruptions,” Thairu said.
"This process will reduce the complexity of work for our agents, who will no longer have to worry about handling cash, finding exact change, or closing out a cash drawer at the end of the day. This is positive news for our customers and our team members at the airport."
In a statement on Friday, KQ said this will enhance customer, staff health and safety priorities in the wake of Covid-19 pandemic.
This service will be effective from September 1, 2021.
Chief Commercial and Customer Experience Officer Julius Thairu said the contactless transactions align with the airline’s strategy to develop sustainable business operations.
This is done through investing in innovative processes and technologies for customer safety and security throughout the customer journey.
With this, customers will be encouraged to use mobile money, credit or debit cards to make any transactions at JKIA .
This includes purchasing tickets and paying for checked-in baggage.
“We aim to keep innovating and digitising our processes to serve our customers faster and more efficiently to minimise future disruptions,” Thairu said.
"This process will reduce the complexity of work for our agents, who will no longer have to worry about handling cash, finding exact change, or closing out a cash drawer at the end of the day. This is positive news for our customers and our team members at the airport."