Nelly
Member
The Jomo Kenyatta International Airport (JKIA) and Moi International Airport, Mombasa have won top global awards.
The two largest airports in the country were feted by the Airports Council International (ACI) for their exemplary customer service.
JKIA bagged the Best Airport by Size and Region award for the category of African airports handling between five and 15 million passengers annually.
On the other hand, Moi International Airport scooped the Best Airport by Size and Region in the category of African airports handling below 2 million passengers per year.
Kenya Airports Authority (KAA) Managing Director Alex Gitari received the awards during the just concluded 3rd Airports Council International (ACI) Customer Experience Global Summit held in Montreal, Canada.
The awards were based on ACI’s Airport Service Quality (ASQ) Survey, the world’s leading airport customer experience measurement and benchmarking program.
The survey captures passengers’ experience at all airport passenger contact points at more than 300 airports around the world.
The two largest airports in the country were feted by the Airports Council International (ACI) for their exemplary customer service.
JKIA bagged the Best Airport by Size and Region award for the category of African airports handling between five and 15 million passengers annually.
On the other hand, Moi International Airport scooped the Best Airport by Size and Region in the category of African airports handling below 2 million passengers per year.
Kenya Airports Authority (KAA) Managing Director Alex Gitari received the awards during the just concluded 3rd Airports Council International (ACI) Customer Experience Global Summit held in Montreal, Canada.
The awards were based on ACI’s Airport Service Quality (ASQ) Survey, the world’s leading airport customer experience measurement and benchmarking program.
The survey captures passengers’ experience at all airport passenger contact points at more than 300 airports around the world.